Rising levels of frustration...
... Well, this weekend wasn't quite the chock-a-block net surfing experience I had planned. It turns out broadband internet isn't quite as straight forward as dial-up. After having several days of speedy, yet unreliable access to the internet, my system just turned up it's toes and refused to work any more on Saturday afternoon. And I'd only just discovered the joys of podcasts!
Oh sure, kids, they all tell you that broadband is the newest, fastest way to assess the net, but don't be fooled by the slick advertising and the promise of dazzling fast service. It's really just a ploy to get you to fork over sixty dollars a month for the privilage of getting to call a help desk for several hours and still having no better access at the end of the call than you had at the beginning.
I'd started with Doofus, always my first port of call when it comes to computer troubles, but there's only so much he could do from Canberra with no way of seeing what my connection was doing. So rather than monopolise all of his Saturday night, I called the helpdesk and eventually got put onto a guy who told me his name was Don, even though he sounded like he was probably in New Delhi somewhere.
Of course, Don was much better than I the guy I spoke to before him, who no matter what I said insisted that I was trying to tell him my internet cord wasn't long enough to reach the wall socket. Just how he got that from the simple statement "my service has dropped out" remains a mystery.
Not that the other people I spoke to didn't have their fair share of misunderstood comments and illogical requests. One of them actually asked me to turn the modem upside down. To turn the modem upside down! Can you believe that! I don't know what's worse, that I did it when he asked, or that for a split second it actually made complete sense to me. Oh yes, turn the modem upside down, that'll do it! Of course, I have the excuse that I'd been on the line with them for several hours at that point and I may have been a wee bit delusional.
And what do they say at the end of all the testing and the instructing and the making me jump through hoops? Hardware problem. Yep, when all else fail, blame the modem. So now I have to take the damned thing back to the shop and exchange it for another. That's going to be fun, cause electronic stores just LOVE to exchange faulty items.
Oh, I know there are worse thing in the world than a faulty internet connection, but I'm still frustrated. That alternative Amish lifestyle is looking better and better every day. Churning butter couldn't be harder than all this...
Oh sure, kids, they all tell you that broadband is the newest, fastest way to assess the net, but don't be fooled by the slick advertising and the promise of dazzling fast service. It's really just a ploy to get you to fork over sixty dollars a month for the privilage of getting to call a help desk for several hours and still having no better access at the end of the call than you had at the beginning.
I'd started with Doofus, always my first port of call when it comes to computer troubles, but there's only so much he could do from Canberra with no way of seeing what my connection was doing. So rather than monopolise all of his Saturday night, I called the helpdesk and eventually got put onto a guy who told me his name was Don, even though he sounded like he was probably in New Delhi somewhere.
Of course, Don was much better than I the guy I spoke to before him, who no matter what I said insisted that I was trying to tell him my internet cord wasn't long enough to reach the wall socket. Just how he got that from the simple statement "my service has dropped out" remains a mystery.
Not that the other people I spoke to didn't have their fair share of misunderstood comments and illogical requests. One of them actually asked me to turn the modem upside down. To turn the modem upside down! Can you believe that! I don't know what's worse, that I did it when he asked, or that for a split second it actually made complete sense to me. Oh yes, turn the modem upside down, that'll do it! Of course, I have the excuse that I'd been on the line with them for several hours at that point and I may have been a wee bit delusional.
And what do they say at the end of all the testing and the instructing and the making me jump through hoops? Hardware problem. Yep, when all else fail, blame the modem. So now I have to take the damned thing back to the shop and exchange it for another. That's going to be fun, cause electronic stores just LOVE to exchange faulty items.
Oh, I know there are worse thing in the world than a faulty internet connection, but I'm still frustrated. That alternative Amish lifestyle is looking better and better every day. Churning butter couldn't be harder than all this...
posted by Kelstar at 8:04 AM
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